Why isn't my rateplan appearing available to book?

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Problem

If a particular rateplan or roomtype isn't appearing when you check for availability, and you're unsure why, the following checklist can help you work it out.

 

Solution

Check the following steps:

  1. Is there availability loaded for each date, for the roomtype and rateplan in question? (If the rateplan is using pooled availability, check the availability for the default rateplan.)
  2. Are there rates loaded for each date, for the roomtype and rateplan in question?
  3. Is the rateplan being searched for valid for those dates - check the rate plan 'valid to' date 
  4. Is there a closeout enabled for that date? Check all levels of closeout- whole hotel, roomtype only, roomtype and rateplan, or rateplan only.
  5. Is there a minimum stay set that exceeds the length of stay searched for? As with closeouts, check all levels.
  6. Is there a minimum or maximum stay set for the rateplan? (On Step 2 when you edit the rateplan.)
  7. Is the rateplan enabled for that URL?
  8. Is the roomtype enabled for that URL?
  9. Is the roomtype enabled for that rateplan?
  10. Check the Max and Min Booking Dates on Step 2- if set, is the lead-in time less than the Min Booking Date / greater than the Max Booking Date?
  11. Does the rateplan have the Stay On / Arrival On days set?
  12. Is the rateplan hidden from general availability search?
  13. Some rateplans could have the same names. Use the IDs of the rateplans to distinguish them (found in the URL of pages related to the rateplan, such as /admin/addedittarrif?id=XXXX)
  14. Check you max hour for bookings on all your urls. This can be checked under Settings > Urls settings
  15. For Ireland Hotels, has the property agreed to the terms?
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