SiteMinder Integration

  1. Enable SiteMinder module in the booking engine (Settings/Integrations/Channel Managers)
  2. Contact SiteMinder to map Rateplans and give them your Hotel ID (Settings → Integrations → Channel Managers)
  3. Close-outs will work only for Room / Rateplans combinations that are linked with SiteMinder so you should disable Global Close-outs before linking with SiteMinder.
  4. The same applies for Min Length of Stays.
  5. After SiteMinder has been activated, an Occupant Type must be selected for every occupant with the new dropdown that will appear, including Adult. 
    • Please note that SiteMinder can send through 2 additional Occupant Types - Extra Child & Extra Adult. 
    • For the general Adult Occupant - this will be the rate per room
    • For any occupant types that are selected in Net Affinity as Adult, besides the general Adult Occupant, SiteMinder will push through the Extra Adult Rates
    • For any occupant types that are selected in Net Affinity as Child, SiteMinder will push through the Extra Child Rates
    • If you want to have 2 separate types of child rates, e.g. one that is included and one at an extra charge, you will need to setup 2 separate occupant types in Net Affinity & select the inclusive child rate as Infant in the Net Affinity drop down. This will allow you to push rates from SiteMinder for the Extra Child, but not override the rates for the inclusive child, that you will load as €0 in Net Affinity. SiteMinder will not be mapped to this occupant type at all. 
  6. Rates should be set at least once per Occupant so SiteMinder can see them. 
  7. Please make sure that Room Types are setup so Adult max no has rate set per room and extra adult is set per person (see example below). This is how is pulls through the rate per night and not the Extra Adult Rate. 
  8. You can use Floating Rates in the Net Affinity booking engine - however, these cannot be mapped between the 2 channels as it will cause errors. 
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