Bookings BEFORE 9th Oct 2018 - My OTP Token is constantly invalid - what do I do?

Follow

There could be 3 issues causing this

  1. You are not using the newest token
  2. Your browser is saving an old token as a password
  3. Your account has been disabled

1 - Check that you are using the newest token - wait for the timer clock to run out, and try inputting the new token once it changes.

   

2 - Check that your browser is not saving an old token as a password

Go to the ellipsis at the top right hand corner & select SETTINGS

 

Search PASSWORDS & select MANAGE PASSWORDS

Search SECURE PAY within Search Passwords, and delete this password. 

When logging in next, if your browser offers to save this password, select NEVER. 

3 - Your account has been disabled - contact Net Affinity to reset this. 

 

 

 

0 out of 0 found this helpful

Comments

0 comments

Please sign in to leave a comment.