How to customise your post-cancellation message

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It is possible to include a post-cancellation message that appears on the booking cancellation confirmation screen and email. 

  •  Go to Admin > Hotel Info > Website Text > Edit Website Text
  •  Enter the post-cancellation message in the text editor field and scroll to the bottom of the page to Update.

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  • The post-cancellation message will appear on the Booking Cancellation Confirmation Screen and email after the booker retrieves the booking and confirms the cancellation, see the examples below.
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