- Go to Admin > Hotel Info -> Hotel T&C's > Edit Hotel Terms
Here there is a field for the Cancellation Policy.
The Cancellation Policy appears in two places
1) In footer of the Booking Engine. It allow users to cross check the cancellation policy at all stages of the booking process, saving them going back to the homepage to check it, or having to get to the end of the booking process to read it in the Terms & Conditions.
2) On the final stage of the booking process beneath payment details on the booking confirmation form. This gives guests full visibility of your cancellation terms at the time of booking while helping prevent you, the hotel, from chargeback claims.