Password help - I can't log in to the Booking Engine

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Please make sure you clear your browser cache before resetting the password to ensure your browser does not store an old password. 

Please note Booking Engine Passwords require:

  • one capital letter, one number and one special character
  • new password must be different to last 4 passwords

For security reasons:

  • the user will be blocked after 6 login failures
  • users will be disabled after 90 days of inactivity
  • passwords should be reset every 90 days
  • user will get a warning message when they log in saying that their password will expire if it's less than 5 days away
  • maximum session time user can stay logged in is 200 minutes
  • auto logout after 15 mins of inactivity 

If you are still unable to log in or forgot your password, please log a support ticket with our Client Success Team. Please provide the following details:
1) Your booking engine username
2) Your email address
3) Your booking engine URL
Once received we will unblock your user and send you password reset link.

 

Note: some users can’t log into through Chrome where the username being blocking is not the issue. To solve this, you may need to clear the cookies – follow these steps:

  • Open your booking engine url in Google Chrome
  • Click on the lock icon in the address bar & click on Cookies

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  • Select each of the domains appearing here and click on REMOVE to clear the cookies.

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  • Try logging in again.

 

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