How to read your voucher reports

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There are two types of reports:

  • Voucher Orders
    • Voucher order lists the vouchers bought in a transaction eg customer buys 10 x €100 monetary vouchers
  • Vouchers
    • Gives information about each individual voucher sold

Go to reports

Click Voucher Orders / Vouchers

1. Voucher Orders

In this report you will see:

  • Voucher ID*
  • Sent 
  • Cancelled Refunded
  • Transaction Date*
  • First Name*
  • Surname*
  • Value of the order*

Click the Export button to download a report. 

  • The report can be downloaded in XLSX (excel) | CSV | PDF
  • You can choose one / multiple / all columns to pull into the report

* you can sort these columns by ascending/descending order

mceclip1.png

By clicking on the 3 horizontal dots on the right, you will see two options

mceclip2.png

  • View
    • gives you a detailed view of the voucher order including; personal details, payment, voucher order information and a log of transactions relating to that order
    • you can cancel the voucher using the cancel voucher order button on the top rightmceclip5.png
    • using the 3 horizontal dots - you can View | View the pdf | Re-send the vouchermceclip4.png
  • Quick View
    • gives an overview of the voucher order
    • click the plus to see who the voucher was sent to and the message includedmceclip3.png

2. Vouchers

In this report you will see:

  • Voucher ID*
  • Fully redeemed
  • Partially redeemed
  • Expired
  • Cancelled
  • Transaction Date*
  • First Name*
  • Surname*
  • Value remaining*

Click the Export button to download a report. 

  • The report can be downloaded in XLSX (excel) | CSV | PDF
  • You can choose one / multiple / all columns to pull into the report

* you can sort these columns by ascending/descending order

mceclip6.png

By clicking on the 3 horizontal dots on the right, you will see 3 options

mceclip8.png

View 

  • gives you a detailed view of the voucher order including; personal details, voucher details and a log of the transactions relating to that order
  • you can manually redeem the voucher using the manually redeem order button on the top right

mceclip9.png

 

  • using the 3 horizontal dots - you can View | View the pdf | Re-send the vouchermceclip10.png

Quick View

  • gives an overview of the voucher order
  • click the plus to see who the voucher was sent to and the message includedmceclip11.png

Manually Redeem

  • Allows you to manually redeem value from the vouchermceclip12.png
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