Booking Engine

FAQ's - Booking Engine

• Password help - I can't log in to the Booking Engine
• How to amend the length of reservation form
• How do I add the Cancellation Policy to the footer of my Booking Engine?
• How do I add a Privacy Policy and a Cookie Policy to the footer of my Booking Engine?
• The Location Panel on my Booking Engine is blank or showing the wrong place, how do I update it?
• How do I Create an Event?

See all 21 articles

Occupants

• How do I set up Default Occupants for a Room Type
• How do I add Children/Occupants to the Personalise Your Stay page?
• How to create/update an occupant

Roomtypes

• How do I allow upgrades to my Room types?
• How to set up a room type
• How to set up pooled inventory by room type
• How to turn on the People Icons

Rateplans

• How do I add Rateplan Badges?
• How to set up a Rateplan
• How to rename a rateplan in the Booking Engine
• How to clone a rateplan
• How to set up Grouped Specials?
• How to change the order for special offers?

See all 11 articles

Availability

• How to enable packages filter
• How to enable occupancy filters
• How to set a minimum stay
• How to load availability in the Booking Engine

Rates

• How do I load rates?

Corporate Rates Module

• How to set up a corporate rate

Wedding Packages

• How do I use the Services Module?
• How to set up a Wedding Rate on the booking engine

Channel Managers

• AccuBook Channel Manager Integration
• Availpro / D-edge Integration
• Cubilis Integration
• Myallocator / Cloudbeds Integration
• ParityRate / RoomCloud Integration
• Portfolio Integration

See all 13 articles

Images

• How to set up/update my roomtype images
• How to update my Rateplan images

Business Console/Booking Engine Dashboard

• How does the Business Intelligence Console work?

Reviews

• Which Channel Managers can connect with NetAffinity
• How to see my guest website reviews

Newsletter Signups

• How to reorder booking and voucher preferences
• How do I link my Newsletter Sign Up on my Reservation Form to my MailChimp Account?
• How to see who has signed up to my Newsletter
• How to enable the Newsletter Signup on the reservation form

Hotel Info

• How to update my hotel info?

Commission Invoices

• How to calculate my monthly commission total

Discount Codes

• How to create a discount code

Enhancements

• How to set up an Enhancement / Add On

Vouchers

• How to set up a voucher

Reports

• How can I view bookings made through Google Hotel Ads / Trivago / Trip Advisor / Meta Search on my site?
• How to use the Demand section of the booking engine

Payment Systems Integrations

• How to set up a Realex / Global Payments account?
• I have set up a new Realex / Global Payments account however the funds are not appearing on PrePaid rates?

Secure Pay

• Bookings BEFORE 9th Oct 2018 - I'm setting up Google Authenticator and getting an error saying " QR Code not Recognised " - what should I do?
• Bookings BEFORE 9th Oct 2018 - My Google Authenticator on Desktop has disappeared - Troubleshooting
• How do I reset my Authenticator?
• Bookings BEFORE 9th Oct 2018 - My OTP Token is constantly invalid - what do I do?
• How to amend the credit card note on the reservation form
• Bookings BEFORE 9th Oct 2018 - How to get Credit Card Details for a booking

See all 7 articles

PMS

• Roomlynx/Guestline Integration
• HotSoft Integration

Feature Releases

• 23.07.19 - New Voucher Template Live
• 13/08/19 - v1.85.0
• 16/07/19 - v1.84.0
• 2.07.19 - v1.83.0
• 05/06/19 - v1.82.0
• 22/05/19 - v1.81.0

See all 10 articles