How do I see my guest reviews?

To view Customer Reviews, go to Reports, click on Reviews

Use Date Filter to search specific date ranges

  1. Below then you will see Customer Name, Rating, Comment, Date, Live yes/no and Action
  2. Under Actions you have the option to:
    1. View – View full details of the review, Contains a link back to the relevant booking
    2. Respond – Respond to the reviewer and show this response on the Reviews page
    3. Show on Website – Allows you to show review on the website - please note that this will only appear if the guest has given express permission when leaving the review to display on the website. 
    4. Delete – Remove review