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Booking Engine Version 1
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General
DNS
Help & Support
FAQs
Booking Engine Version 1
Rates & Availability
Rateplans, Room Types & Occupants
FAQs - Booking Engine
Channel Managers & PMS'
Vouchers
Hotel Info
Payment Systems Integrations
Reports
Multifactor Authentication
Website Builder
Getting Started
How To's - Website Builder
FAQs
Integrations
CMS
Overview of CMS
Other
FAQs - CMS
Tips to make use of your website
Template Website
Digital Marketing
Google Analytics
Google Ads
Facebook & Instagram
Meta Search
Other Marketing Platforms
Google Business Profile
SEO and Organic Search Results
FAQs
Tracking
Google Analytics
Google Tag Manager
Marketing Platforms
3rd Party Widgets
Marketing Tips
SEO & Content
Christmas
Families
Email Marketing
Analytics
AI
Google My Business
Social
Weddings
Privacy & Tracking
Video
Summer
Marketing Planning
Consent Management
General Information & Updates
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Booking Engine Version 1
Submit a Request
General
DNS
Help & Support
FAQs
Booking Engine Version 1
Rates & Availability
Rateplans, Room Types & Occupants
FAQs - Booking Engine
Channel Managers & PMS'
Vouchers
Hotel Info
Payment Systems Integrations
Reports
Multifactor Authentication
Website Builder
Getting Started
How To's - Website Builder
FAQs
Integrations
CMS
Overview of CMS
Other
FAQs - CMS
Tips to make use of your website
Template Website
Digital Marketing
Google Analytics
Google Ads
Facebook & Instagram
Meta Search
Other Marketing Platforms
Google Business Profile
SEO and Organic Search Results
FAQs
Tracking
Google Analytics
Google Tag Manager
Marketing Platforms
3rd Party Widgets
Marketing Tips
SEO & Content
Christmas
Families
Email Marketing
Analytics
AI
Google My Business
Social
Weddings
Privacy & Tracking
Video
Summer
Marketing Planning
Consent Management
General Information & Updates
Cookiebot
Booking Engine Version 1
Information for Net Affinity Booking Engine Version 1 users
Rates & Availability
How do I load rates?
How to update my min/max occupancy filters
How to set up a corporate rate
How to create a discount code?
How to set a minimum stay
How to enable the category filter
How to load availability in the Booking Engine
See more
Rateplans, Room Types & Occupants
My rateplan is not showing bookable online
How to add Bullet Points to room type descriptions
How do I set up Default Occupants for a Room Type?
How to create/update an occupant
How to create a hidden Rateplan
How to clone a rateplan
How to set up a floating rate
How to change the order of special offers?
How do I allow upgrades to my Room Types?
How to set up pooled inventory by room type
How do I add Children/Occupants to the Personalise Your Stay page?
How to check close outs within rateplans and room types
How to set up a Wedding Rate or Packages on the booking engine
How to set up an Advance Purchase / Prepaid rate?
How to set up/update my roomtype images
How do I use the Services Module?
How to set up a Rateplan
How do I add Rateplan Badges?
How to update my Rateplan images
How to set up Grouped Specials?
How to set up a room type
How to set up an Enhancement / Add On
How to pull availability from central pool
How do I set up a calendar on my Special Offers Page
How to turn on the People Icons
How to rename a rateplan in the Booking Engine
See more
FAQs - Booking Engine
Using DataLayer variables - Net Affinity Booking Engine
How can I check my bookings
How do I enable other languages on my booking engine?
I have created a new rateplan. Why is it not showing on my website?
How do I amend the credit card note on the reservation form?
How to add or remove the address fields from your reservation form
Where can I find a direct link/URL for a rateplan?
How do I make an enhancement compulsory?
The Location Panel on my Booking Engine is blank or showing the wrong place. How do I update it?
How to add internal notes to a booking
How do I optimize my special offers page?
What are the charges associated with viewing credit card details / PCI Proxy?
How do I see my guest reviews?
How do I add the Cancellation Policy to my Booking Engine?
How to update my searchbox USPs / Why Book With Us reasons?
How do I add a Privacy Policy and a Cookie Policy to the footer of my Booking Engine?
What size should my booking engine images be?
How do I update my hotel Terms & Conditions?
How do I disable pre & post stay emails for a specific booking?
How do I view credit card details?
When do I need to cancel a booking in my booking engine?
How do I change the image on my Grouped Special?
Password help - I can't log in to the Booking Engine
How do I add Pop Up Messages to my Booking Engine?
How do I enable the reviews module?
How do I Create an Event?
How does the enhancements for services module work?
How can I view bookings made through Google Hotel Ads / Trivago / Trip Advisor / Meta Search on my site?
How to view the volume of PCI Proxy Charges
How do I edit my Mobile App Action Bar?
How does the occupant pricing feature work?
See more
Channel Managers & PMS'
RateGain Integration
Protel Integration
SiteMinder Integration
D-EDGE Integration
AccuBook Channel Manager Integration
Yieldplanet Integration
Smarthotel Integration
Myallocator / Cloudbeds Integration
ParityRate / RoomCloud Integration
Cubilis Integration
Roomlynx/Guestline Integration (Rezlynx PMS)
Ratetiger Integration
Troubleshooting - Channel Managers Guidelines
RezExchange Integration
HotSoft Integration
Which Channel Managers can connect with NetAffinity
Portfolio Integration
See more
Vouchers
How to redeem voucher manually
How do I change voucher delivery settings?
How do I save a voucher as a PDF file?
How to replace a voucher
How to set up a voucher group
How to set up a voucher
When are my Vouchers sent to my customers?
How can guests redeem vouchers when making a booking?
How do I add a price to my vouchers for postage?
How to mark vouchers as paid on the Booking Engine?
Why are my vouchers no longer showing for sale?
How can I add a Click & Collect option for my Gift Vouchers?
See more
Hotel Info
How to add guest source (how did you hear about us) section to the booking form
How to add custom messages to each step of the booking process
How to see who has signed up to my Newsletter
How to customise your no availability message
How do I add a comments/special requests box to the booking engine?
How do I update Consolidator Specific Terms and Conditions & Cancellation Policy?
How to set up booking preferences
Why are my Daily/Weekly/Monthly reports not being received?
How to customise your pre-cancellation message?
How to add/remove recipients from the daily/weekly/monthly reports?
How to update my hotel info?
How to update your property's Health & Safety Information?
How to reorder booking preferences
How to customise your confirmation email T&Cs
How to enable the Newsletter Signup on the reservation form
How to customise your post-cancellation message
How do I link my Newsletter Sign Up on my Reservation Form to my MailChimp Account?
How to add custom messages to your consolidator booking engine
See more
Payment Systems Integrations
I have set up a new Realex / Global Payments account however the funds are not appearing on PrePaid rates?
How to set up a Realex / Global Payments account?
How to set up a Stripe account?
Reports
How do I calculate commission payable on my invoice?
Marketing data studio reports
How to calculate my monthly commission total - when booking deposit is taken at the time of booking
Multifactor Authentication
Setting up Multi-factor authentication for login to your booking engine
Why do I now need to have Multi-Factor Authentication on log in to my booking engine?
Recommended Best Practices for Multi Factor Authentication at your Property
What happens if I change my phone?
What happens if I lose my phone?
What is the remember me option?
See more
