Password help - I can't log in to the Booking Engine

Please make sure you clear your browser cache before resetting the password to ensure your browser does not store an old password. 

Please note Booking Engine Passwords require:

  • one capital letter, one number and one special character
  • new password must be different to last 4 passwords

For security reasons:

  • the user will be blocked after 6 login failures
  • users will be disabled after 90 days of inactivity
  • passwords should be reset every 90 days
  • user will get a warning message when they log in saying that their password will expire if it's less than 5 days away
  • maximum session time user can stay logged in is 200 minutes
  • auto logout after 15 mins of inactivity 

If you are still unable to log in or forgot your password, please log a support ticket with our Client Success Team. Please provide the following details:
1) Your booking engine username
2) Your email address
3) Your booking engine URL
Once received we will unblock your user and send you password reset link.


Note: some users can’t log into through Chrome where the username being blocking is not the issue. To solve this, you may need to clear the cookies – follow these steps:

  • Open your booking engine url in Google Chrome
  • Click on the lock icon in the address bar & click on Cookies
  • Select each of the domains appearing here and click on REMOVE to clear the cookies.
  • Try logging in again.