- Booking Engine Version 1
- Hotel Info
How to customise your pre-cancellation message?
It is possible to include a pre-cancellation message that appears on the booking cancellation screen before the cancellation has been confirmed.
- Go to Admin > Hotel Info > Website Text > Edit Website Text
- Enter the pre-cancellation message in the text editor field and scroll to the bottom of the page to Update.
- The pre-cancellation message will appear on the Booking Cancellation Screen after the booker click on the Cancel Booking button located in the confirmation email, see the example below:
![](https://support.netaffinity.com/hubfs/Knowledge%20Base%20Import/support.netaffinity.comhcarticle_attachments360008718497mceclip1.png)