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  2. Booking Engine
  3. Rateplans, Room Types & Occupants

My rateplan is not showing bookable online

Troubleshooting - if your rateplan is not bookable online, you may need to check the following settings

  • Is there availability loaded for each date, roomtype and rateplan in question?
    If the rateplan is using pooled availability, check the availability for the default rateplan
  • Are there rates loaded for each date, roomtype and rateplan in question?
  • Is the rateplan valid for those dates being searched?
    Check the rate plan 'valid to' date and ‘valid from’ (step 2 of rate plan set up)
  • Is there a closeout in place for that date?
    Check all levels of closeout - whole hotel, roomtype and rateplan, or rateplan only.
  • Is there a minimum stay set that exceeds the length of stay searched for?
    As with closeouts, check all levels.
  • Is there a minimum or maximum stay set for the rateplan? (step 2 of rateplan set up).
  • Is the rateplan enabled for that URL? (step 5 of rate plan set up)

  • Is the roomtype enabled for that URL? (under room type settings)
  • Is the roomtype enabled for that rateplan? (step 5 of rate plan set up)
  • Check the Max and Min Booking Dates (step 2 of rate plan set up)
    if set, is the lead-in time searched less than the Min Booking Date / greater than the Max Booking Date?
  • Does the rateplan have the Stay On / Arrival On days set? (step 2 of rateplan set up)
  • Is the rateplan hidden from general availability search? (step 3 of rate plan set up)
  • Are you looking at the right rateplan?
    Some rateplans have the same names - use the IDs of the rateplans to distinguish them (found in the URL of pages related to the rateplan, such as /admin/addedittarrif?id=XXXX)
  • Check you max hour for bookings on all your urls. (Settings > Urls settings)
  • For consolidator booking engines:
    Has the property agreed to T&Cs?
    Prepay rateplans cannot be shown on group sites - pre-payment tick box on Step 4 when you edit the rateplan